[et_pb_section fb_built=”1″ _builder_version=”4.24.3″ background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0.98) 0%|rgba(255,255,255,0.9) 99%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.east2westcleaning.com\/wp-content\/uploads\/2024\/06\/o6eebbvy05w.jpg” custom_margin=”||-1px||false|false” custom_padding=”||||false|false” saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” header_text_color=”#FFFFFF” header_2_font=”Albert Sans|700|||||||” header_2_text_align=”left” header_2_text_color=”gcid-6134897f-0bc6-40b3-a6fd-021c7d40f6dd” header_2_font_size=”40px” header_2_line_height=”1.2em” background_enable_image=”off” background_size=”custom” background_image_width=”160px” background_position=”top_left” background_horizontal_offset=”1px” background_vertical_offset=”37px” custom_margin=”0px||5px||false|false” custom_padding=”0px||0px||false|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” background_last_edited=”off|desktop” background_enable_image_tablet=”off” background_enable_image_phone=”off” locked=”off” global_colors_info=”{%22gcid-6134897f-0bc6-40b3-a6fd-021c7d40f6dd%22:%91%22header_2_text_color%22%93}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” text_font=”Plus Jakarta Sans||||||||” text_text_color=”gcid-6134897f-0bc6-40b3-a6fd-021c7d40f6dd” text_font_size=”16px” text_line_height=”1.6em” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{%22gcid-6134897f-0bc6-40b3-a6fd-021c7d40f6dd%22:%91%22text_text_color%22%93}”]<\/p>\n
Got questions about our cleaning services? We’ve compiled answers to the most common inquiries to help you get the information you need quickly and easily. If you don\u2019t see your question here, feel free to reach out to us!<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” disabled_on=”off|off|off” _builder_version=”4.24.3″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_image=”https:\/\/www.east2westcleaning.com\/wp-content\/uploads\/2024\/04\/business-consulting-6-byt-10.webp” overflow-x=”hidden” overflow-y=”hidden” custom_margin=”0px||0px||false|false” custom_padding=”120px||120px||false|false” custom_padding_tablet=”120px||120px||false|false” custom_padding_phone=”90px||50px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row disabled_on=”on|on|off” admin_label=”BG DECOR” _builder_version=”4.24.3″ _module_preset=”default” positioning=”absolute” width=”32%” max_width=”586px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” filter_hue_rotate=”111deg” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.east2westcleaning.com\/wp-content\/uploads\/2024\/04\/business-consulting-6-byt-8.png” _builder_version=”4.24.2″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”on|on|off” admin_label=”BG DECOR 2″ _builder_version=”4.24.2″ _module_preset=”default” positioning=”absolute” position_origin_a=”bottom_right” width=”14%” max_width=”264px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.east2westcleaning.com\/wp-content\/uploads\/2024\/04\/business-consulting-6-byt-10.png” align=”right” _builder_version=”4.24.3″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” filter_hue_rotate=”111deg” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.24.3″ _module_preset=”default” width=”90%” max_width=”1224px” custom_margin=”0px||60px||false|false” custom_padding=”0px||0px||false|false” animation_style=”fade” animation_delay=”500ms” animation_speed_curve=”ease” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” header_2_font=”Albert Sans|700|||||||” header_2_text_align=”left” header_2_text_color=”#194341″ header_2_font_size=”25px” header_2_line_height=”1.2em” header_4_font=”Albert Sans|700|||||||” header_4_text_align=”left” header_4_text_color=”#194341″ header_4_font_size=”22px” header_4_line_height=”1.2em” custom_margin=”0px||13px||false|false” custom_padding=”0px||0px||false|false” link_option_url=”#” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ _builder_version=”4.24.3″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Montserrat|600|||on||||” toggle_font_size=”18px” body_font=”Montserrat||||||||” body_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”How does pricing work?” open=”on” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Pricing is based on an hourly rate starting at $36 per hour every two weeks including cleaning supplies.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I get a quote?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Simply visit\u00a0Get A Quote<\/a>\u00a0to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I book an appointment?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Simply visit\u00a0Get A Quote<\/a>\u00a0and follow the prompts.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will I be charged the full quoted amount even if it doesn’t take that long to clean my house?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You’re only charged based on the minimum amount of time you are booked. You are only charged for additional hour if it takes longer than the booked time.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Does someone have to visit my house before I can book a cleaning?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Absolutely not! We wouldn’t want pushy salespeople coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are cleaning supplies included?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, all necessary cleaning supplies are included based on the scheduled cleaning service so you do not have to worry about them.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I communicate with my cleaner?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Once booking is confirmed. Our office sends you details of Cleaner. Office will always communicate and ensure communication is there with cleaner.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if I’m not happy with my cleaning?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.24.3″ _module_preset=”default” width=”90%” max_width=”1224px” custom_margin=”0px||60px||false|false” custom_padding=”0px||0px||false|false” animation_style=”fade” animation_delay=”500ms” animation_speed_curve=”ease” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” header_2_font=”Albert Sans|700|||||||” header_2_text_align=”left” header_2_text_color=”#194341″ header_2_font_size=”25px” header_2_line_height=”1.2em” header_4_font=”Albert Sans|700|||||||” header_4_text_align=”left” header_4_text_color=”#194341″ header_4_font_size=”22px” header_4_line_height=”1.2em” custom_margin=”0px||13px||false|false” custom_padding=”0px||0px||false|false” link_option_url=”#” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ _builder_version=”4.24.3″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Montserrat|600|||on||||” toggle_font_size=”18px” body_font=”Montserrat||||||||” body_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”Can I get a same-day booking?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”on”]<\/p>\n We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have to be home for my cleaning?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting that information in the email.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Does my cleaner arrive at the exact time I book?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a minimum booking time?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, the minimum job length you can book is 3.5 hours.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When am I charged for the service?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You are not fully charged until after the cleaning has been completed. However, we do require 50% deposit at the time of confirmation.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What are the typical start times?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Morning jobs will typically be scheduled to start at around 8 or 9 am, afternoon jobs will typically be scheduled to start around noon or 1pm and evening jobs will typically be scheduled to start around 5 pm.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I change my schedule easily?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Absolutely. You can change your schedule, however you need to inform us 24 hours in advance to ensure we can accommodate the request.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if I need to cancel or reschedule?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No worries. Just reach out to us at office@east2westcleaning.com<\/a> and we will take care of the rest for you. Please note that cancellations within 24 hours of a scheduled cleaning may result in a 50% of\u00a0 total scheduled service cost.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if I’m not home when my cleaner shows up and I forgot to leave a key?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If we dispatch a cleaner and they’re unable to access your home, we’ll do our best to get a hold of you to find a solution. However, there is a “lockout penalty” of 2 hours of your quoted rate that will be charged if we cannot get a hold of you and gain access to your home.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.24.3″ _module_preset=”default” width=”90%” max_width=”1224px” custom_margin=”0px||60px||false|false” custom_padding=”0px||0px||false|false” animation_style=”fade” animation_delay=”500ms” animation_speed_curve=”ease” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” header_2_font=”Albert Sans|700|||||||” header_2_text_align=”left” header_2_text_color=”#194341″ header_2_font_size=”25px” header_2_line_height=”1.2em” header_4_font=”Albert Sans|700|||||||” header_4_text_align=”left” header_4_text_color=”#194341″ header_4_font_size=”22px” header_4_line_height=”1.2em” custom_margin=”0px||13px||false|false” custom_padding=”0px||0px||false|false” link_option_url=”#” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ _builder_version=”4.24.3″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Montserrat|600|||on||||” toggle_font_size=”18px” body_font=”Montserrat||||||||” body_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”What’s included in a standard cleaning?” open=”on” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Here’s\u00a0a listing\u00a0of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I request extra tasks to be completed?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Most definitely. You can add requests to your schedule via the notes or simply send us an email. Please ensure that if you are adding tasks such as cleaning interior of fridge or interior of stove that you add additional time to your quote. [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you provide the supplies?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, all necessary cleaning supplies are included based on the requested cleaning service so you do not have to worry about them.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What services do you offer?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting our “Services” pages on our website.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there things you won’t clean?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, please keep in mind that in general, we are residential cleaning service. We will not clean bodily fluids, pet droppings, black mould, pest infestations, hoarding scenarios, and other matters that otherwise wouldn’t be a part of a regular house cleaning. Please also note that all service is limited to the interior of your home.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What forms of payment do you accept?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We currently accept e transfers, bank drafts and cheques.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I pay cash?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We unfortunately do not accept cash as payment.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I have the same cleaner each visit?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We try to pair you with the same cleaner for all your cleanings but can’t guarantee it because of scheduling conflicts or other unforeseen factors.<\/p>\n If you’re on a recurring schedule, we’ll always try to send you the same cleaner.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I request a different cleaner?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, you can. Kindly reach out to us at office@east2westcleaning.com<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are East2West Cleaning Services cleaners screened?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will you clean the interior of my oven?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, we absolutely can complete that task. But there’s a couple caveats. Interior oven cleaning isn’t included in the system’s suggested appointment timing, so please increase your appointment timing and request this item from the notes section of your appointment booking.<\/p>\n Additionally, we ask that If your oven has a self-cleaning feature, we also suggest you run this prior to your appointment as many take upwards of two hours to complete.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can you do laundry?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Laundry is not part of our standard cleaning and as such, is not included in the timing estimate. However, if you would like laundry done during your visit, please request it in the job notes and ensure you increase the timing of your visit to accommodate for the extra task.<\/p>\n Also, please note that if you opt to have your laundry done, you assume all responsibility for any damaged clothing articles that may occur in the course of the laundry process. East2West Cleaning services does not cover the cost of faded, shrunken, discoloured, or otherwise damaged articles of clothing.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.24.3″ _module_preset=”default” width=”90%” max_width=”1224px” custom_margin=”0px||60px||false|false” custom_padding=”0px||0px||false|false” animation_style=”fade” animation_delay=”500ms” animation_speed_curve=”ease” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” header_2_font=”Albert Sans|700|||||||” header_2_text_align=”left” header_2_text_color=”#194341″ header_2_font_size=”25px” header_2_line_height=”1.2em” header_4_font=”Albert Sans|700|||||||” header_4_text_align=”left” header_4_text_color=”#194341″ header_4_font_size=”22px” header_4_line_height=”1.2em” custom_margin=”0px||13px||false|false” custom_padding=”0px||0px||false|false” link_option_url=”#” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ _builder_version=”4.24.3″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Montserrat|600|||on||||” toggle_font_size=”18px” body_font=”Montserrat||||||||” body_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”Will you manage my keys?” open=”on” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Unfortunately no, we don’t offer this as part of our service. We suggest you get a combo lock box\u00a0like this one<\/a>\u00a0or install a numeric deadbolt\u00a0like this<\/a>\u00a0on your door and inform us about the code via email at office@east2westcleaning.com<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What areas do you service?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Currently we only serve in Ottawa and Gatineau region.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have a satisfaction guarantee?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, we do have a satisfaction guarantee. If there’s any part of your cleaning that you aren’t satisfied with, we’ll send someone back to fix the deficiencies at no cost to you as long as you let us know within 24 hours of your appointment completion.<\/p>\n Please note: the guarantee does not apply to move-in\/out cleanings, appointments where the timing has been lowered beneath the suggested time, or landlord\/tenant scenarios.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I leave a tip?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n At the end of each cleaning, you’ll receive an email with your receipt. You can pay tips directly to your cleaner via cash.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if something is damaged in my home?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If anything in your home is damaged during a cleaning, get in touch with us immediately by phone<\/a> or\u00a0email<\/a> and we’ll make it right. East2West Cleaning services has an extensive insurance package that covers you, your home and its contents at up to $4 million per occurrence.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have to fill-out a review after every cleaning?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You’ll have the option to do this after every cleaning appointment via a link on your receipt. You don’t have to fill-out the review but we really do appreciate any and all feedback.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you clean offices?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nScheduling Questions<\/h2>\n
Cleaning Questions<\/h2>\n
Some of the common extra tasks are:
– Clean interior of fridge
– Clean interior of oven
– Clean interior of cabinets
– Clean interior windows
– Spot clean walls
Each task will increase the amount of time allotted to cleaning your house.<\/p>\nMiscellaneous Questions<\/h2>\n